|
|
|
|
|

PRIVACY POLICY

 

At Inchcape Djibouti Automotive (IDA), your privacy is our priority. This policy explains how we collect, use, and protect your personal information.

What Information We Collect

  • Contact details (name, phone, email).
  • Vehicle details (model, service history).
  • Website interaction data (cookies, browsing behavior).

How We Use Your Data

  • To manage bookings, inquiries, and orders.
  • To enhance customer experience through analytics.
  • To provide personalized offers and updates.

Your Rights

  • Access, update, or delete your data anytime.
    For concerns, contact IDA Email

Visit our full Privacy Policy for more details.

 

  

Full Privacy Policy

Introduction

At Inchcape Djibouti Automotive (IDA), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and customer support.

 

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Vehicle Information: VIN (Vehicle Identification Number), license plate number, and service history.
  • Account Information: Login credentials, purchase history, and communication preferences.
  • Browsing Data: IP address, cookies, browser type, and interaction data from our website.

 

2. How We Use Your Information

We collect and use your personal data for:

  • Service Provision: To process service bookings, test drive requests, or spare part requisitions.
  • Customer Support: To respond to inquiries, troubleshoot issues, or provide service updates.
  • Marketing: To send promotional offers, updates, and newsletters tailored to your preferences.
  • Improvement: To analyze user behavior and improve website functionality or service quality.
  • Legal Obligations: To comply with applicable laws and regulations, including warranty claims or recall campaigns.

 

3. How We Protect Your Information

Your personal data is stored securely on encrypted servers. We implement:

  • Encryption for data transmission.
  • Regular security audits and updates.
  • Restricted access to sensitive data by authorized personnel only.

 

4. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Authorized Dealers and Service Centers: To facilitate services, bookings, or warranty claims.
  • Third-Party Providers: For marketing, analytics, and payment processing.
  • Legal Authorities: If required by law or to protect our legal rights.

 

5. Your Rights

You have the right to:

  • Access Your Data: Request details about the personal data we hold about you.
  • Update Your Information: Correct inaccuracies in your personal data.
  • Delete Your Data: Request the deletion of your personal information, subject to legal obligations.
  • Opt-Out of Marketing: Unsubscribe from promotional emails or adjust your preferences.

To exercise these rights, contact us at IDA Email

 

6. Retention of Data

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

 

7. Updates to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Please review this page regularly for updates.

 

8. Contact Us

If you have any questions about this Privacy Policy, or to exercise your data rights, contact us at:

  • Email: IDA Email
  • Phone: +253 ------------
  • Mailing Address: IDA IT, Inchcape Djibouti Automotive HQ, Djibouti.

 

This is an english cookie policy
More info