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PRIVACY POLICY

 

At Inchcape Djibouti Automotive (IDA), your privacy is our priority. This policy explains how we collect, use, and protect your personal information.

What Information We Collect

  • Contact details (name, phone, email).
  • Vehicle details (model, service history).
  • Website interaction data (cookies, browsing behavior).

How We Use Your Data

  • To manage bookings, inquiries, and orders.
  • To enhance customer experience through analytics.
  • To provide personalized offers and updates.

Your Rights

  • Access, update, or delete your data anytime.
    For concerns, contact IDA Email

Visit our full Privacy Policy for more details.

 

  

Full Privacy Policy

Introduction

At Inchcape Djibouti Automotive (IDA), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and customer support.

In this Privacy Policy, “Personal Data” means any data relating to you directly or which allows your identification, such as your name, telephone number, email address, location, and similar information. “Processing” means the collection, accessing and all forms of use of your Personal Data.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Vehicle Information: VIN (Vehicle Identification Number), license plate number, and service history.
  • Account Information: Login credentials, purchase history, and communication preferences.
  • Browsing Data: IP address, cookies, browser type, and interaction data from our website.

 2. Legal Basis for Processing

When we process your Personal Data, we ensure that we have an appropriate legal basis for doing so. This includes:

·       Your consent to the processing.

·       Processing necessary for the performance of a contract with you.

·       Processing necessary to meet our legal compliance obligations.

·       Processing necessary to pursue our legitimate business interests, provided they do not override your fundamental rights and freedoms.

 

3. How We Use Your Information

We collect and use your personal data for:

  • Service Provision: To process service bookings, test drive requests, or spare part requisitions.
  • Customer Support: To respond to inquiries, troubleshoot issues, or provide service updates.
  • Marketing: To send promotional offers, updates, and newsletters tailored to your preferences.
  • Improvement: To analyze user behavior and improve website functionality or service quality.
  • Legal Obligations: To comply with applicable laws and regulations, including warranty claims or recall campaigns.

 

4. How We Protect Your Information

Your personal data is stored securely on encrypted servers. We implement:

  • Encryption for data transmission.
  • Regular security audits and updates.
  • Restricted access to sensitive data by authorized personnel only.

 

5. Sharing Your Information

We ensure we do not share personal data with third parties unless certain safeguards and contractual arrangements have been put in place. Each third party who processes personal data on our behalf must sign a data processing agreement or have equivalent contractual obligations.

We will not transfer your personal data to another country without appropriate safeguards being in place to protect your data.

We do not sell your personal information. However, we may share it with:

  • Authorized Dealers and Service Centers: To facilitate services, bookings, or warranty claims.
  • Third-Party Providers: For marketing, analytics, and payment processing.
  • Legal Authorities: If required by law or to protect our legal rights.

 

6. Your Rights

You have the right to:

  • Access Your Data: Request details about the personal data we hold about you.
  • Update Your Information: Correct inaccuracies in your personal data.
  • Delete Your Data: Request the deletion of your personal information, subject to legal obligations.
  • Opt-Out of Marketing: Unsubscribe from promotional emails or adjust your preferences.

To exercise these rights, contact us at IDA Email

 

7. Retention of Data

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

 

 

8. Updates to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Please review this page regularly for updates.

 

9. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant data protection authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to you, we will also notify you directly so that you can take steps to protect yourself.

We maintain a Data Breach Register to document all data breaches and have established incident response procedures to ensure breaches are contained, assessed, and remediated promptly.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns that this Policy is not being followed, please contact:

· Email: Contact@inchcape.dj

· Phone: +253 77745050

· Mailing Address: IDA IT, Inchcape Djibouti Automotive HQ, Djibouti.

· Data Protection Compliance: Compliance.Africa@Inchcape.com

 

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